The Sharing of Experience

Read testimonials from people who have planned and experienced services here.

“Jasmine did a supurb job in handling any question/concern I had and went beyond to provide for those things I had not thought to ask. She exudes compassion and competency on every level making a very difficult time bearable. Thank you. ”

Susan Sumile August 13, 2018

“Dear Robert: Thank you so very much for directing Mama and Daddy's funeral. I can't imagine any one else that would have done the perfect job that you did. Thank you Robert for guiding me through this very difficult time with grace and love. Heritage must be very proud of you, I know that I am. Sincerely, Ann Flouhouse”

Ann Flouhouse

“Dear Robert: Throughout this past year I have always held you in prayer for all you did for me with my sisters arrangements....never imagined how soon again you would be my Angel at such a sad time in my life. Thank you for being such a comfort in these times of sorrow - and especially at the loss of my dear Jim. God Bless you! Love and Prayers Jo”

Jo Fulginiti

“As a family, we would like to thank you for the wonderful care and compassion you showed us during a very difficult time. Everyone was very professional and extremely respectful. Pops had a lovely "send off". With Respect, The family of Anthony Tivoli”

Anthony Tivoli

“Dear Robert: Kathy and I can't thank you enough for the quality of care and service that you and your staff provided for our mom, Florence Hlava's visitation and service. You anticipated every detail and took care of everything we brought to your attention immediately. The photos you arranged to music on the CD's were so beautifully done - everyone commented on it. We appreciate your kindness. Everything was perfect for our mom and we will never forget it. Susan Isley Kathy Misiek”

Kathy Misiek

“Dear Mr. High: Our family experience with Heritage was all we had hoped for and more. Robin McGrath went above and beyond in helping to plan my aunts final trip from NC to NY. Candace was most efficient when it was necessary for me to stop in at the Lancaster office. Evidently, there are still businesses that believe customers deserve dedicated service at a fair price. The kindness you showed in handling the funeral arrangements for our beloved Aunt (Donna H. Fiscella) made what was a very sad time bearable. Thank you, Stephanie Fiscella Cavano”

Stephanie Fiscella Cavano April 17, 2018

“Dear Karen: Almost 9 years ago my amazing son, Drew completed suicide. I had no idea what funeral home to call but went to the Yellow Pages and called Forest Lawn. It was 9 p.m. and I spoke to a kind reassuring and helpful lady Robin. She told me someone would call me in the morning. She called the hospital to see if I had to go to Union Regional to ID his body. Fortunately I didn't have to. The next voice I heard was yours. Your voice was very kind and calming. I was numb and had no clue what to do but you guided me through an incredibly tough time with your amazing ability to make it possible to make decisions. Ones that I never thought I would ever have to make. Parents are not suppose to out live their children. Sometime in late 1989 or early 1990 I spoke to a gentleman - don't remember how it all happened but I purchased 2 cemetery plots. Never ever did I think it would be my son to be buried first. I remember walking through the funeral home carrying my son Jackson and holding Drew's hand. He saw the chapel and Drew asking me what happened in there. Fortunately, I told him that is where people come to celebrate some ones life. He didn't ask anything else. Thank goodness. You made a lot of things happen seemlessly. You went above and beyond to make burying my son as painless as possible. From making sure the weather was perfect, the flowers and trees were in full bloom, your calming reassuring voice and presence made a difficult day easier for celebration thru tears. I know you left the tent over Drew's grave for a longer period of time to allow his beautiful blanked of flowers to last for a long time. Thank you. You also made sure Drew's headstone was in place as soon as possible. I believe Robert made a special trip to pick it up so it would be in place. You also made the bench and the monument get completed and in place in no time. I know we called you frequently but you were always so kind and helpful. Answering the same questions over and over. I will never ever be able to thank you for Drew's quit you made from his clothing. It is my most prized possession. You did that for someone you never met and a family you had known for a brief period of time. I think of all of you often and every time I hear of someone that needs a fabulous group of people I recommend Heritage. I enjoy the Easter Sunrise services. You all make every Easter Morning a new beginning for all of us who have lost loved ones. You and Robert have helped me in so many other ways --- the disinterment of my mother from another cemetery, the cremation and handling other family members as well. I could never ever thank you all enough.”

Betsy Lever April 10, 2018

“I wanted to pass along my sincerest thank you and appreciation for making the most difficult day of my life easier. You were able to lift my spirits in honoring my amazing son, Andrew, and I did not think it would be possible. I have heard from so many that attended the beautiful service just how lovely everything was. But beyond that, it was the care and love of how Karen Reardon treated us, how effortless she made it for us and the genuine love and support from her. While my family and I are still trying to start the long road of piecing our lives together, Karen and Heritage started us off in a positive and loving direction. Thank you from me, my family and Andrew.”

Jorge Cruz September 01, 2017

“To Robert: A mere traditional thank you card, no matter how well versed, could not begin to express how eternally grateful and thankful I am for all of your assistance, and I am convinced that you were hand-chosen to serve me in my time of need. Your very genuine authentic caring, kindness and compassion rendered premium service far beyond dollars and cents. I will forever be thankful for your shining light, and your very special kindred spirit. Thank GOD for you and the entire Heritage and GOD bless you and yours. Sincerely, Faye Robinson”

Faye Robinson October 08, 2015

“Dear Mr. High: The family of Charles L. Register wants to thank you for your kindness and professional help with his funeral. Karen Reardon was a great help and comfort to our family. Her professional knowledge was greatly appreciated. It was a pleasure meeting you and your staff. Everyone worked to make this transition run smoothly and with dignity. The gentlemen who picked up Charlie (in our home) were so kind and professional. They took him out with dignity. Thank you for your entire staff's caring and gracious spirit and again, thank you for everything. Sincerely, The Register Family”

The Charles Register Family September 08, 2015

“The past month has been one of sadness and shock for our families as we try to deal with the passing of our dear and sweet Beth. Through this trauma we were grateful for the excellent service and compassion shown to us by your staff. In particular we want to express our heartfelt appreciation for Karen Reardon. Her understanding of our grief and needs was an incredible support to us. She provided us with gentle and realistic guidance as we made all the choices that needed to be made. Her insight and skill were so helpful. Most of all her genuine caring and support provided us solace and trust. she shared much more with us than excellent service and professional advice. She listened to our thoughts, gave suggestions and most of all made us feel like she respected and knew our Beth. We will always be grateful. She is a blessing and represents Heritage well!”

The Edes and Pellin Families July 23, 2015

“"Karen was my first contact when my father passed in Jan 2014. My sister reached out to the cemetery to inquire about procedures and details in the couple of months prior to his passing. Karen was not only helpful, she was very professional and attentive to our family's needs at the time, but after dad's passing, when my siblings and I decided to pre-plan our own personal arrangements, Karen has continued to be the "go to" person for our entire family. She's shown compassion in dealing with the family, detailed, knowledgeable and attentive to questions. She has helped immensely in making the pre-planning details easy to manuever and I feel very comfortable in offering a recommendation for Karen."”

Linda Hale February 02, 2015

“Karen: Laura and I wanted to thank you for the heartwarming care you took with us this afternoon. We've been through a lot of situations in our lives, but losing my mother has been one of the hardest. Today, Karen, you helped to soften this difficult time. Your professional caring attitude took us by the hand and said it was going to be ok....and it was. I'm sure we will look back, at some point, and say Karen Reardon helped us to say goodbye to mom with respect, dignity and lots of love. HUGS, Colleen Vandermark and Laura Messina”

Colleen Vandermark and Laura Messina December 16, 2014

“Harris, Robert and Shawn: We are overwhelmed and grateful to you for making the passing and funeral for my mother so much easier. You each have God given talents and use them well. Sincerely, Nora Turk”

Nora Turk November 14, 2014

“It took a lot of looking around to find that special place for my Momma to be laid to rest. We looked and there were nice places but it wasn't until I walked into Heritage that "IT" hit me. This was it, this was the place. Planning a service for your Momma at 31 years old is probably the hardest thing I could ever imagine doing. My Momma was my whole entire world. My heart. I didn't know how I would even begin. From the moment I walked in the door and met Karen I just felt this presence of love. I didn't for one second feel it was a business trying to run, it felt like a family, taking my family into their home and helping every step of the way. I wanted perfection for my Momma's service, because it was the last gift that I could give to my perfect Momma. Everyone was so amazing. People who I didn't even deal with on a regular basis through the process. I can remember their compassion. I remember coming in the afternoon of the service and Robert just walked up and hugged me. It was exactly what I needed at that moment. Just someone to make me feel that everything was alright. I remember Shawn being there and being so very kind and helpful. I know there were many more people who were there helping every step of the way and I wish that I could remember everyone who was there helping. But to everyone involved from beginning to end I just want to give my most heartfelt thank you. Each and everyone of you have made the last gift I could give to my Momma something beautiful and amazing. You have no idea what that has meant to me. You are all special people beyond words that I can express. And thank you for taking my family and me into your home and giving my Momma this one last precious gift. ”

Eric Strube October 20, 2014

“Dear Karen: Just wanted to thank you and to tell you how we appreciated your help. Your selections for the pastor (Chris Baucom) just great! Everyone was impressed with the food. Mellorinas Catering did a great job. You are wonderful person! I hope you are around when I die to help my children. Please give my thanks to all who helped.”

Rachel Yancey May 01, 2014

“Robin, seeing you again reminded me of the compassion and comfort you offered me during the process of making arrangements and the actual day of the funeral. I didn't take the time to thank you for all you did for me and my sister's memory back in September when she passed away. I would not have been able to handle it without you. I have never had to do anything like that before and I am so glad you were there to help me through it. The service was beautiful and I know was everything my sister wanted. Thank you so much for being there for me. You are definitely a huge asset to Heritage Funeral Home! Sincerely, Betty”

Betty May 01, 2014

“Dear Heritage Funeral Staff, what can I say except you are so perfect. You made me feel at home, at ease and you took care of us. We appreciate you so much. You made my sister so proud and went beyond the call of duty. We love all of you! Thanks! Sarah”

Sarah May 05, 2014

“2013: Dear Robin, I would like to thank you for all of your hard work as the Team Captain for Heritage Funeral Home team. It has been a pleasure to work with you this year and I would like to personally invite you to return to our Relay for Life of Union County event in 2014. Thank you! Kim (American Cancer Society)”

Kim (American Cancer Society) May 02, 2013

“ROBYN IS SUCH A BLESSING AND DID A WONDERFUL JOB FOR MY MOMS FUNERAL. SHE WAS THERE FOR MY DAD, SISTER, AND MYSELF. WE WERE TRULY BLESSED TO HAVE HER. FIFTY MILLION THUMBS UP TO HERITAGE FOR HAVING SUCH A WONDERFUL EMPLOYEE AS HER. SHE IS AN ANGEL. Thank you C Winchester ”

C Winchester March 14, 2014

“Mr. High, I recently lost my father and had no idea where or whom to go to. Your company came highly recommended. I wanted to let you know that Shawn Woody and the team at the Matthews facility were remarkable. Shawn went out of his way to help me and my family have the most wonderful celebration of my fathers life that we could ever imagine, including arranging the Marine Honor Guard for my dad which was so wonderful and moving. Shawn was truly hands on, handled every detail and made a very hard time for all of us a little bit easier to handle. My highest compliments to Shawn and the others who worked with us. Thank you for your time. Dawn C ”

Dawn C March 13, 2014

“5/7/2013 Karen and Robert at the Weddington/Matthews Location took care of my Father's funeral. This funeral had great complexity due to coordinating with the national cemetery service in Fort Jackson, SC, and a very large and busy church in the Matthews area. I can say candidly that the team at Heritage Weddington take thier jobs VERY seriously, and went to great lengths to secure the proper military honors ceremony for my father at Fort Jackson. We had a series of issues with the National Cemetery Service, none of which were the fault of Heritage, yet the team at Heritage stepped in, and "owned the problem" just like you want any service provider to do (yet they rarely do), exhibiting true grace under pressure to mop up the mess that others created. They spent DAYS making phone calls on our behalf to countless organizations and individuals to get things orginally organized, then when the system broke, fixed, and reorganized. The people at Heritage have a friend in me, and I can't convey my gratitude enough for how tirelessly they worked to make sure the funeral and burial and other arrangements were perfect. They are compassionate, empathetic, meticulous, punctual, and accountable, exactly what you need when you knocked down and on your knees, and in my case, thousands of miles from the deceased. I highly recommend Karen and the team at Heritage to anyone in need of a turnkey solution in their time of greatest need ”

Matt Raubacher May 07, 2013

“Karen, Thanks for being the kind of person who makes such a big difference. I wanted to thank you for all your help, compassion and guidance you provided to my mom and my family during our recent loss of our father/husband, William Klimczak. It made this difficult time much easier. I can't sing your praises enough. Thanks again! Cindy Hamilton”

Cindy Hamilton March 11, 2013

“My wife - Margaret "Peggy" Petruso - was admitted to the hospital on May 5. The following week, we learned that she had cancer. She passed away on the evening of May 16 at Levine & Dickson Hospice House at Southminister. Her funeral arrangements were handled by Heritage in Matthews and she now rests at peace in the columbarium in the Garden of St. Matthew at Forest Lawn East. I am writing on behalf of Peggy, our children Jon and Ann, our family, and myself to commend and thank your staff for the excellent care they provided Peggy and our family in handling her funeral arrangements. Karen Reardon initially helped make the arrangements, and Robert Murphy made additional arrangements, met us at Levine & Dickson Hospice House at Southminster, and directed the interment in the columbarium. We are very grateful for their professionalism, guidance, and compassion. We are especially grateful to Mr. Murphy for being so patient and accommodating in responding to our particular needs and many questions. We are also very pleased with the location of the columbarium and the peaceful, park-like setting of the cemetery. We know that Peggy rests comfortably. Thank you for the compassionate service you and your staff provide. Sincerely, Santo "SandY' J. Petruso and the Petruso Family.”

Santo "Sandy" J. Petruso and the Petruso Family June 01, 2013